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loanDepot Service Portal


– between user & loanDepot ®

This agreement ("Agreement") governs the use of the loanDepot website. It should be read carefully before accessing or using this website ("Site").

By accessing or using the Site, you agree to be bound by this Agreement and the Terms of Use. If you do not consent, please do not utilize the Site or the materials contained therein. loanDepot provides the information and services on this Site to you, the user, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this site constitutes your agreement to all such terms, conditions and notices.

This site is for general informational purposes. It is not a substitute for actual legal, investment or professional advice from a licensed competent individual in their field of expertise. The information and services offered on this Site are provided with the understanding that loanDepot, is not engaged in rendering legal or other professional services or advice. Your use of the Site is subject to the additional disclaimers and caveats that may appear throughout the Site. loanDepot and its agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, services or other material on this Site. loanDepot strives to keep the information on this Site accurate, complete and up-to-date yet we do not guarantee that it is the most recent information available, nor do we guarantee that all opinions expressed or implied are accurate or reliable. loanDepot and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information presented or its application in your particular situation.


You may access, download and print materials on this Site for your personal and non-commercial use. Use the information to obtain the right loan and the best terms for your particular situation from your preferred provider.


As a condition of your use of this Site, you warrant to loanDepot, that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. If you violate any of these terms, your permission to use the Site automatically terminates.


You are not authorized to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, use on any other web site, transfer or sell any information, software, lists of users, databases or other lists, products or services obtained from this Site. If and when requested by loanDepot, you agree to provide true, accurate and complete user information and to refrain from impersonating or falsely representing your affiliation with any person or entity. Except with the written permission of loanDepot, you agree to refrain from accessing or attempting to access password protected, secure or non-public areas of this Site. Unauthorized individuals attempting to access prohibited areas of this Site will be held accountable and may be subject to prosecution as determined by appropriate law enforcement agencies.


All materials on this Site, as well as visual appearance, content structure, layout and structure are owned and/or licensed by loanDepot. No unauthorized reproduction, distribution, or transmission of the materials at this Site is permitted without the written permission of loanDepot. All rights reserved.


During your use of this website or at any time in the process, you may be led to other web sites operated by unaffiliated parties. Inclusion of hyperlinks by loanDepot to web sites does not imply any endorsement of the material on such web sites or any association with their operators, and you access and use such sites, including information, material, products and services therein, solely at your own risk. loanDepot is not responsible for the quality or results or any product or service provided by these companies. As with all websites and all services, you should review their products and services carefully. Never give private information to any party or website or person that you have not completely investigated and established credibility. loanDepot is not responsible for the use of the information that you give any third parties.


You use this Site at your own risk. If your use of this Site or the materials therein, and it results in costs accrued, damages to you, your computer, your property, requires maintenance, requires software downloads, the need for servicing or replacing property, equipment or data, loanDepot will not be responsible for those costs.

The information, software, products, and services published on this site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. loanDepot, its affiliates and/or its respective suppliers may without prior notice make improvements and/or changes in this site including but not limited to the information, services, products or other material at any time. All information, products, and services are provided "as is" without warranty of any kind. In no event shall loanDepot, its affiliates and/or its suppliers be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of this site or with the delay or inability to use this site, or for any information, products, material and/or services obtained through this site, or otherwise arising out of the use of this site, whether based on contract, tort, strict liability or otherwise, even if loanDepot, its affiliates or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.


loanDepot may modify this Agreement at any time, and such modifications shall be effective immediately upon posting of the modified Agreement. Accordingly, you agree to review the Agreement periodically, and your continued access or use of this Site shall be deemed your acceptance of the modified Agreement.


This Agreement and the resolution of any dispute related to this Agreement or this Site shall be governed by and construed in accordance with the laws of California without giving effect to any principles of conflicts of law. Failure by loanDepot, to insist upon strict enforcement of any provision of this Agreement shall not be construed as a waiver of any provision or right. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any legal action or proceeding between loanDepot, and you related to this Agreement shall be brought exclusively in federal district court.

loanDepot logos, product and service names are trademarks / servicemarks owned by loanDepot, (the "Marks"). You agree not to display or use in any manner, the Marks without the prior written permission of loanDepot.


This website is applicable to and should only be used by persons 18 years of age or older. Access and use of this website by persons under the age of 18 is prohibited.


This website is intended to be accessed by persons located within the United States of America. Access and use of this website by persons from locations other than the United States is prohibited.


You agree to indemnify, defend and hold harmless loanDepot, its affiliates and suppliers from any liability, loss, claim and expense (including attorney's reasonable fees) related to your violation of this Agreement.


To help the government fight funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. As a result, under our customer identification program, we must ask for your name, street address, mailing address, date of birth, and other information that will allow us to identify you. We may also collect and consider information about you from non-credit reporting agency data providers, including, for example, information about your location and the location of your mobile devices, and publicly available information about you. You acknowledge that by clicking the action button to check offers and continuing with the application process, you understand and consent to loanDepot and a third party service provider and your mobile phone carrier to use geolocation services to verify the location of your mobile device.

Making your choices

You may have certain choices under applicable federal and state privacy laws to limit our ability to share your personal identifiable information as described in our Privacy Notice. To update your sharing choices please call 1-888-983-3393.

If you choose to receive e-mail messages or newsletters from us, you may later modify your choice by contact us at 1-888-983-3393 or clicking to unsubscribe. You will also be given the opportunity, in any general bulk commercial e-mail that we sent to you, to opt out of receiving such message in the future. We will attempt to address you request immediately but it may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communication, such as processing request, conditional loan offers, request for additional information, service updates or announcements, administrative notices and surveys, without offering you the opportunity to opt out of receiving them. Please note that opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. Note: if we have already provided your information to a third party as part of the loan application then you may have to change your preferences directly with the third party.

Our Do Not Call policy states that you may instruct us not to call you for marketing purposes by informing us at 1-888-983-3393 or clicking to unsubscribe. Our employees are trained through Policies and Procedures to take action on your instructions within 30 days. Please note that we may still need to contact you for legitimate business reasons such as servicing of your loan or other non-marketing purposes.

If you do not want us to send you postal mail for marketing purposes, you may remove your name from current and future mailing lists by contacting us at 1-888-983-3393 or clicking to unsubscribe.